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What’s new for consumer goods in the Spring ‘24 release
After a rocky 2023, consumer goods and retail forecasts are looking bright for 2024, with consumers getting ready to spend (and splurge) once again. But to take full advantage of the more eager consumer profile that’s anticipated, business leaders will want to ensure...
4 reasons outdated contact center processes hit retail call agents where it hurts
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
Infographic: DocuSign is more than e-Signature
What’s new for financial services in the Spring ‘24 release
The market for financial services has had to revolutionize around customer service in the past few years more than ever. Fintech is bringing financial services closer to consumers, with transparent but secure data access dominating budding business models. Leaders in...
From expense to advantage: Mastering total cost of ownership optimization
When the CLM implementation project is finished, and all systems are go—stop. Before the development team shares “high fives” for going live, remember that this stage of the system is where the real work begins. In his article on CLM Corner, Michael Martin, Delivery...
What’s new for manufacturing and energy/utilities in the Spring ‘24 release
The push for clean energy is dominating not just consumer preferences but also business leaders’ agendas. With the boom of clean energy revenue spreading across the US, organizations are learning how to streamline their operations and reduce waste for products and...
Stuck in the past: Outdated technology challenges in high tech contact centers
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver innovative customer service using outdated technology? In...
What’s new for healthcare in the Spring ‘24 release
The theme of 2023 for all industries may have been AI, but the boots on the ground in healthcare are still calling for simpler enhancements first. Whether it’s streamlined operations to match patients to the right care or more flexible functionality for users to...