Articles & Insights
Health and Life Sciences
How AI solutions offer a healthy outlook for healthcare contact center success
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center agents, health organizations are searching for...
What’s new for healthcare in the Spring ‘24 release
The theme of 2023 for all industries may have been AI, but the boots on the ground in healthcare are still calling for simpler enhancements first. Whether it’s streamlined operations to match patients to the right care or more flexible functionality for users to...
4 pain points that flare up in healthcare call centers
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...
What you need to know about healthcare in 2024
The push for healthcare organizations to modernize has been growing stronger for years, but especially so since the pandemic practically forced patients, providers, payers, and more to adopt a more tech-savvy approach to their medical needs. Now approaching four years...
Infographic: AI + the Healthcare Industry
Healthcare’s guide to the Winter ’24 release
The healthcare business is always in business. Where other industries have peak seasons and predictable annual cashflow schedules, the healthcare industry is dependably always in need. That means the time is always right for optimizations that streamline and improve...
Choose Your Own Adventure ebook preview: Transformation in the healthcare industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...
Brokers, providers, and care management—healthcare on the cloud
Whether you're a provider navigating the web of care plans for various patients or a healthcare payor organizing brokers and in-network patients for a group plan, healthcare management can get messy—fast. But moving the day-to-day workload of healthcare to a digitally...