You had me at “hello.” The power of first impressions can’t be overstated. So, welcoming a customer down the path of long-term brand loyalty with a meaningful greeting or a quick and friendly resolution isn’t a term of endearment–it’s a means to survival. Almost...
The market for financial services has had to revolutionize around customer service in the past few years more than ever. Fintech is bringing financial services closer to consumers, with transparent but secure data access dominating budding business models. Leaders in...
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and practices. Long wait times, black-hole-esque automated...
The onslaught of fintech organizations has long been disrupting the financial services space at large, introducing a slew of new business models, technologies, and cultural approaches to the industry. 2024 will be another transformative year as these fintech ideals...
If there’s one year-defining buzzword every industry can relate to, it would have to be AI. Artificial intelligence and its fast-approaching feasibility for many businesses took over many conversations and initiatives this year, and we’ve seen numerous...
2023 may go down in history as the year the tide started to change for fintech companies. What was once seen as a breeding ground for various startups with fast growth but uncertain longevity is now a bonafide industry, full of potential and set to stay. As McKinsey...
It’s been a year of shaky confidence from clients with their financial services organizations. Due to the economic downturn and ever-looming fear of recession, customers are demanding more to secure their assets. And financial services are expected to answer the call...
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...