by Simplus team | Mar 5, 2024 | Manufacturing, Service Cloud
For today’s companies, the customer service experience launched by e-commerce giants like Amazon has been a blessing and a curse. The good news is that this model introduced companies in an industry that has been famously slow to embrace contact center innovations to...
by Simplus team | Mar 4, 2024 | Admin, Financial Services, Latest News
The market for financial services has had to revolutionize around customer service in the past few years more than ever. Fintech is bringing financial services closer to consumers, with transparent but secure data access dominating budding business models. Leaders in...
by Simplus team and Michael Martin | Feb 29, 2024 | Admin, Latest News
When the CLM implementation project is finished, and all systems are go—stop. Before the development team shares “high fives” for going live, remember that this stage of the system is where the real work begins. In his article on CLM Corner, Michael Martin, Delivery...
by Simplus team | Feb 27, 2024 | Admin, Latest News, Manufacturing
The push for clean energy is dominating not just consumer preferences but also business leaders’ agendas. With the boom of clean energy revenue spreading across the US, organizations are learning how to streamline their operations and reduce waste for products and...
by Simplus team | Feb 26, 2024 | Admin, High-Tech, Latest News, Service Cloud
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver innovative customer service using outdated technology? In...