by Simplus team | Nov 30, 2022 | Admin, High-Tech, Implementation Services, Latest News, Salesforce CPQ
kCura, now known as Relativity for its trademark eDiscovery software of the same name, was facing several challenges related to its complex sales processes and reporting. The company reached out to Simplus for help identifying its pain points, goals, and a path...
by Zach Hudson and Matt Ritskes | Nov 17, 2022 | Sales Cloud, Salesforce Billing, Salesforce Managed Services, Service Cloud, Uncategorized
Every communications and media company that invests in Salesforce should set lofty sales and customer satisfaction goals for itself—for the simple reason that these goals are entirely within reach. Dutch telecom KPN, for example, increased customer satisfaction by 66...
by Simplus team | Nov 16, 2022 | Admin, Implementation Services, Latest News, Sales Cloud
When a new employee joins your team, it often comes with a lot of paperwork and required training materials. If this process isn’t centralized in one system, however, it easily gets hard to manage. That’s the challenge ABM was confronting when they asked...