by Simplus team | Feb 20, 2024 | Admin, Latest News, Manufacturing
Interconnected driving experiences or cars? Which one are you in the business of? If you answered the latter, you’re probably in trouble. Car dealerships, manufacturers, and lenders are all pivoting their operations to not just sell a sizable piece of transit...
by Simplus team | Feb 15, 2024 | Admin, Financial Services, Latest News, Service Cloud
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and practices. Long wait times, black-hole-esque automated...
by Simplus team | Feb 13, 2024 | Admin, Latest News, Media and Communications
The media industry is always in demand—the question is where? In 2023 it became evident that traditional social media outlets are not going to sustain many media companies’ business models for very long, and the uncertainty of how to incorporate AI doesn’t provide...
by Simplus team | Feb 12, 2024 | Admin, Data Integration, Latest News
When Salesforce introduced its reimagined product offerings for data analysis and processing last year, the hype was immediate—and it just keeps getting better with every seasonal update. Business leaders are taking note of Salesforce Data Cloud’s unique ability not...
by Simplus team | Feb 8, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News, Service Cloud
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...