by Simplus team | Mar 11, 2024 | Admin, Latest News, Retail and Consumer Goods, Service Cloud
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
by Simplus team | Mar 5, 2024 | Manufacturing, Service Cloud
For today’s companies, the customer service experience launched by e-commerce giants like Amazon has been a blessing and a curse. The good news is that this model introduced companies in an industry that has been famously slow to embrace contact center innovations to...
by Simplus team | Mar 4, 2024 | Admin, Financial Services, Latest News
The market for financial services has had to revolutionize around customer service in the past few years more than ever. Fintech is bringing financial services closer to consumers, with transparent but secure data access dominating budding business models. Leaders in...
by Simplus team and Michael Martin | Feb 29, 2024 | Admin, Latest News
When the CLM implementation project is finished, and all systems are go—stop. Before the development team shares “high fives” for going live, remember that this stage of the system is where the real work begins. In his article on CLM Corner, Michael Martin, Delivery...