by Simplus team | Mar 12, 2024 | Admin, Latest News, Retail and Consumer Goods
After a rocky 2023, consumer goods and retail forecasts are looking bright for 2024, with consumers getting ready to spend (and splurge) once again. But to take full advantage of the more eager consumer profile that’s anticipated, business leaders will want to ensure...
by Simplus team | Mar 11, 2024 | Admin, Latest News, Retail and Consumer Goods, Service Cloud
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
by Simplus team | Mar 5, 2024 | Manufacturing, Service Cloud
For today’s companies, the customer service experience launched by e-commerce giants like Amazon has been a blessing and a curse. The good news is that this model introduced companies in an industry that has been famously slow to embrace contact center innovations to...