by Simplus team | Jan 16, 2024 | Admin, Financial Services, Latest News
The onslaught of fintech organizations has long been disrupting the financial services space at large, introducing a slew of new business models, technologies, and cultural approaches to the industry. 2024 will be another transformative year as these fintech ideals...
by Simplus team | Jan 11, 2024 | Admin, High-Tech, Latest News
The high tech industry has long been an example to other sectors of shining innovation, sleek operations, and devout customers. But recent years may be shifting that perception, especially with the record-breaking and repeating layoffs coming from tech companies in...
by Simplus team | Jan 9, 2024 | Admin, Latest News
Over 150,000 organizations use Salesforce to harmonize their customer-facing processes and empower employees with the data they need to reach them. That equates to millions of employees using the platform for their daily workload and even more consumers experiencing...
by Simplus team | Jan 8, 2024 | Admin, Latest News
Call centers are getting a makeover. Nine in ten company leaders report contact center self-service investments in the next two years, voice/text analytics usage has increased nearly 20 percent in just three years, and 74 percent of organizations are currently in some...
by Simplus team | Jan 4, 2024 | Admin, Data Integration, Latest News
If you were part of any business data strategy conversation this past year, the drive toward CDP has inevitably come up. A customer data platform (CDP) is the new hot ticket motivating companies big and small to get their customer relationships and associated...